Terms & Conditions

Last updated: 25 September 2026  ·  Effective date: 25 September 2026

These Terms & Conditions (the "Terms") form a legally binding agreement between you ("you" or "User") and Zyvenxa Technologies Private Limited, a private limited company incorporated under the laws of India with its registered office at Kerala, India 682308 ("Zyvenxa", "MyGully11", "we", "us", or "our"), governing your access to and use of the MyGully11 mobile application (the "App"), our website at https://mygully11.com (the "Site"), and any related features, content, or services (collectively, the "Services").

Please read these Terms carefully. By downloading, installing, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not download, install, access, or use the Services.

1. About MyGully11

MyGully11 is a cricket community app for fans and grassroots ("gully") cricket. It allows you to create a player profile, follow other players, organise and join local cricket tournaments, record live match scoring and commentary, build fantasy cricket teams, make free match predictions, answer match availability requests, add match photos, share match cards, and view leaderboards and standings.

2. Eligibility

You may use the Services only if:

• you are at least 13 years of age, or 16 if you are in the European Economic Area or the United Kingdom; and if you are under 18 (or the age of majority in your jurisdiction), you use the Services only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf;
• you are able to form a legally binding contract, or are supervised by someone who can;
• you are not barred from receiving the Services under the laws of India or any other applicable jurisdiction; and
• you are not located in, or a national or resident of, a country subject to a comprehensive embargo by India, the United States, or other applicable governments.

The Services are not directed to children under 13 (under 16 in the EEA and the UK). If we learn that we have received personal information from a child below the applicable age without verifiable parental consent, we will delete it.

3. Your Account

You register and sign in with a one-time code sent to the identifier your account is based on. Which identifier that is depends on your region:

• In India: your mobile phone number, verified by a one-time password (OTP) sent by SMS.
• Outside India: your email address, verified by a one-time code sent to that address.

If your account signs in by phone, you may additionally add an email address and verify it. If your account signs in by email, that address cannot be changed from inside the App, because it is the credential your account is reached by — contact us at support@mygully11.com if you need it changed. You are responsible for:

• providing accurate, current, and complete information and keeping your profile up to date;
• maintaining control of the phone number, email account and device associated with your account, and the confidentiality of any one-time code — anyone who can read your messages or your inbox can sign in as you;
• all activity that occurs under your account; and
• notifying us promptly at support@mygully11.com of any unauthorised use.

You may use the Services for your own personal, non-commercial use only. One person may not maintain accounts in a manner intended to manipulate leaderboards, tournaments, or standings.

4. Fantasy Games — Skill, Not Chance

Fantasy contests in the App are games of skill in which results depend on your knowledge, judgment, and attention in selecting and managing a virtual team. They are offered free of charge, with no monetary stake and no monetary reward. Points, ranks, leaderboards, and standings have no cash value and cannot be exchanged for money or other consideration. Nothing in the App constitutes betting, gambling, or wagering of any kind.

Match predictions are the same. Tournament participants can answer free questions about an upcoming match — for example who will win the toss or the match, the margin, the top scorer or the number of sixes. Predictions cost nothing, carry no stake, and earn only points on a prediction leaderboard. Prediction points, like fantasy points, Player of the Match awards and milestones, have no monetary value, are not a prize, and cannot be exchanged, transferred or redeemed for money, goods or anything else. You must not use predictions, fantasy results or anything else in the App to decide or settle a bet or wager, inside or outside the App.

Auctions, mini-leagues and departments are the same. A player auction is a way for an organiser to pick teams. Team purses, base prices, bids and sale prices are play budgets only, even when the organiser labels them with a currency symbol such as ₹. Nobody pays or receives money through an auction, and a price has no monetary value. Mini-league tables, department tables, and awards such as League Winner, Department Champions and the season awards on a report or certificate are points and recognition only, and are treated like fantasy points under this Section. You must not use an auction result as the basis for any real payment, including a payment to or for a player.

Paid organiser plans do not change this. A tournament organiser may buy a plan that raises how many people can enter that tournament's fantasy contests and unlocks organiser tools (Section 11). That payment buys capacity and features for the organiser. It is not a stake, not an entry fee, and not a wager: it does not buy entry to a contest, does not improve anyone's chance of winning, is not pooled, and no part of it is paid out to any participant. Participants never pay to enter a contest, and no contest pays out money or anything of monetary value.

You are responsible for ensuring that your use of fantasy or community features is lawful in your place of residence. Some Indian states restrict online fantasy games regardless of whether money is involved; where local law prohibits participation, you must not use these features.

5. Live Scoring, Tournaments & User Roles

The App allows users to act as organisers, captains, or scorers for local tournaments and matches. If you take on such a role, you are responsible for the accuracy and good-faith conduct of the data you enter (squads, scoring events, commentary, results) and for obtaining any consent needed from the players and individuals whose information you record. Zyvenxa does not verify, endorse, or guarantee the accuracy of user-generated tournament, match, or scoring data.

If you organise a tournament, you additionally agree that:

• you have the authority to enter the players you add, and you will tell them their name and cricket record will be visible to other participants;
• you will only add a person from your phone's contacts where it is reasonable to do so, and you will remove anyone who asks to be removed;
• an invite link you share for the tournament can be opened by anyone, including someone without a MyGully11 account, and shows them the tournament's details and your display name as organiser — the name may also appear in the link preview a chat app generates. Treat the link as no more private than the tournament's name, and do not put anything in the name or description you would not want a stranger to see;
• any sponsor material you upload is yours to use and is lawful, accurate and not misleading (Section 12);
• tournament settings you control — such as sharing players' availability answers with everyone building fantasy teams, or when predictions open and lock — change what other participants see; only share availability if your players know their answers will be shown;
• you can hide and delete match photos in your tournament; you will use this in good faith and remove a photo promptly when someone shown in it reasonably asks you to;
• if you connect a Slack or Microsoft Teams channel, you are allowed to post in it, and you accept that everyone who can see the channel will see participants' names, profile photos, scores and results. Only connect a channel whose audience is appropriate for your tournament, and disconnect it when that stops being true. We cannot delete posts once they have been delivered to a channel;
• an auction big-screen link or season report link you share can be opened by anyone who has it, without signing in. It shows participants' names, and also their photos (auction) or departments and results (report). Only share it with the audience it is meant for, and reset or revoke it if it goes further;
• you will place people in departments accurately, and will not use department names that reveal health, religion, caste, political views or other sensitive information about the people in them;
• the organisation name you give a tournament is shown on its share cards, season report and certificates, and as the certificate issuer when a participant adds it to LinkedIn. Only use an organisation's name if you are allowed to;
• you will not misrepresent a tournament, its prizes, or any sponsor's involvement in it; and
• you are responsible for any real-world prize, fee or arrangement outside the App. Zyvenxa is not a party to it, takes no share of it, and provides no facility for collecting or distributing money between participants. Do not use the App to run a paid-entry or prize-money competition, or offer money or prizes of monetary value for fantasy or prediction results.

Participant limits. Each tournament has a limit on how many people can enter its fantasy contests, set by its plan (Section 11). Once the limit is reached, further participants cannot enter that tournament's contests until the organiser upgrades. Limits are enforced as a technical ceiling; we are not liable to participants who cannot enter because an organiser has not upgraded.

Scoring is offline-capable. The scorer records balls on the device and uploads them when a connection is available. Until data reaches our servers it exists only on that device, and it can be lost if the device or app data is lost. Live scores, leaderboards and fantasy points therefore depend on the scorer's connectivity and diligence, and may lag or contain errors. Scoring data is not a record of official cricket and must not be relied upon as one.

Availability, awards and analysis. An availability answer is an indication, not a commitment. Zyvenxa is not responsible if a player who said they were available does not turn up, or for any effect that has on a match, a fantasy team or a prediction. Player of the Match, milestones, fantasy and prediction points, and match analysis (including charts and wagon wheels) are calculated automatically from the scoring data users enter. They are informational only and will be wrong if the scoring is wrong. We may correct or recalculate them but have no obligation to, and disputes about them are between the people involved.

6. Contacts & Invitations

The App lets an organiser or captain invite players by selecting people from the device's contacts. You represent that you have a legitimate reason to invite each person you select and, where required by law, their consent to be invited. Only the contacts you explicitly select are processed, as described in our Privacy Policy. You must not use the invite feature to send unsolicited, bulk, or harassing communications.

7. User Content

7.1 Your Content

Any profile details, photos (including match photos), bios, team and fantasy team names, availability answers, predictions, commentary, bug reports, or other materials you submit through the App constitute your "User Content". You retain ownership of your User Content.

7.2 Licence to Zyvenxa

You grant Zyvenxa a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, and process your User Content solely to operate and provide the Services to you and to other users with whom you choose to interact (for example, displaying your profile, follows, tournament participation, and match/leaderboard performance to the community). This licence ends when you delete the relevant User Content or your account, except for content already shared with other users, content retained in anonymised/aggregated community records, or content we must retain to comply with law. For a match photo, which forms part of the match's shared record, the licence continues after you delete your account and ends only when the photo itself is deleted (Section 7.4).

7.3 Your responsibilities

You represent and warrant that you have all rights and consents necessary to submit your User Content, and that it does not infringe any third party's rights or violate any law.

7.4 Match photos

Once a match has started, players in the match and the tournament's organisers and scorers can add photos to its gallery. By adding a photo you confirm that:

• you took the photo or have the right to share it, and it relates to that match;
• the people clearly identifiable in it would reasonably expect to be photographed at a cricket match, and none of them has asked you not to share their photo;
• where the photo focuses on anyone under 18, you have the permission of their parent or guardian; and
• it contains nothing prohibited by Section 8.

Match photos are visible to every signed-in user of the App, not only to people in the tournament. The person who added a photo and the tournament's organisers can delete it, and a photo reported by several users is hidden until it is reviewed. We remove location and other embedded metadata before a photo is stored, but you are responsible for what the photo itself shows. Photos you add stay in the match gallery if you delete your account, credited to "Deleted User", until you, an organiser or we delete them. If you want them removed, delete them before you delete your account. We may remove any photo at any time without notice. We do not review photos before they appear and are not responsible for photos added by users.

7.5 Share cards, links and certificates

The App can create images ("share cards") of match results, Player of the Match awards, fantasy results and milestones, and links to matches and tournaments, for you to share in other apps. A share card can show other people's names, photos and performance, and a match link can be opened by anyone and shows the fixture and headline score. Once you share a card or link outside the App we cannot recall it, and what happens to it there is governed by the terms of the app or service you shared it through. Only share what you are comfortable making public, and do not share cards or links in a way that breaches Section 8.

Participation certificates record that a person took part in a recreational tournament, based on data that users entered. They are not an accredited qualification. Neither Zyvenxa nor the organiser is certifying any skill, and we do not verify what a certificate says. You may create a public link to your own certificate, for example for LinkedIn, and remove it at any time. Do not present a certificate as anything more than it is.

8. Acceptable Use

You agree not to, and not to permit any other person to:

• use the Services in any unlawful manner or for any unlawful purpose;
• use the Services for betting, gambling, wagering, or any real-money gaming;
• record, store, or share information about any individual without the consents required under applicable law;
• post or transmit content that is defamatory, obscene, pornographic, paedophilic, harassing, hateful, infringing, or otherwise objectionable;
• post content that belongs to another person and that you have no right to share; that invades another person's privacy, including bodily privacy; that is harmful to a child; that impersonates another person or is a morphed or manipulated image of them; that is patently false or misleading; that promotes gambling, money laundering, violence or enmity between groups; or that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order;
• add a photo of a person who has asked you not to, or keep adding photos of someone after they have been removed at that person's request;
• impersonate any person, create fake accounts, or manipulate tournaments, scoring, follows, or leaderboards;
• reverse-engineer, decompile, disassemble, or attempt to derive the source code of the App, except as permitted by applicable law;
• modify, adapt, translate, or create derivative works of the App, or remove proprietary notices;
• rent, lease, lend, sell, sublicense, distribute, or commercially exploit the App or the Services;
• use the Services to develop a competing product;
• interfere with or disrupt the integrity, security, or performance of the Services or any underlying third-party services;
• attempt to gain unauthorised access to the Services, related systems, or networks;
• use any robot, scraper, or other automated means to access or harvest data from the Services;
• upload or transmit any viruses, malware, or other harmful code; or
• use the Services in any way that violates the Apple App Store Review Guidelines, the Google Play Developer Program Policies, or other applicable platform rules.

We may remove content or suspend or terminate accounts that violate these Terms.

Reporting content. You can report a match photo from inside the App, or report any content by emailing our Grievance Officer at support@mygully11.com (details in Section 13 of the Privacy Policy). We will acknowledge a complaint within 24 hours and resolve it within 15 days. Where a complaint is made by or on behalf of a person shown in content that exposes their private area, shows them in full or partial nudity or in a sexual act, or impersonates them (including a morphed image), we will remove or disable access to that content within 24 hours of receiving the complaint. We are an intermediary for content that users post, and nothing in these Terms makes us responsible for that content.

9. Licence to Use the App

Subject to your compliance with these Terms, Zyvenxa grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install, and use the App on a mobile device that you own or control, solely for your personal, non-commercial use. This licence is granted by Zyvenxa and not by Apple or Google, and it does not transfer any ownership interest in the App, the Services, or any related intellectual property.

10. App Store and Play Store — Additional Terms

10.1 Apple App Store (Required EULA Provisions)

The following apply to the App downloaded from the Apple App Store, in addition to the standard Apple Licensed Application End User Licence Agreement (the "Apple EULA"), available at apple.com/legal/internet-services/itunes/dev/stdeula:

1. Acknowledgement. These Terms are concluded between you and Zyvenxa only, not with Apple. Zyvenxa, not Apple, is solely responsible for the App and its content.
2. Scope of Licence. The licence is limited to a non-transferable licence to use the App on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
3. Maintenance and Support. Zyvenxa is solely responsible for maintenance and support. Apple has no obligation to furnish any maintenance or support services for the App.
4. Warranty. Zyvenxa is solely responsible for any product warranties. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims are Zyvenxa's responsibility.
5. Product Claims. Zyvenxa, not Apple, is responsible for addressing claims relating to the App, including product-liability, regulatory-conformance, and consumer-protection claims.
6. Intellectual Property. In the event of a third-party claim that the App infringes that party's intellectual-property rights, Zyvenxa, not Apple, is responsible for the investigation, defence, settlement, and discharge of such claim.
7. Legal Compliance. You represent that you are not located in an embargoed country and are not on any prohibited- or restricted-party list.
8. Third-Party Beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10.2 Google Play

Your use of the App obtained from Google Play is also subject to the Google Play Terms of Service and the Google Play Developer Program Policies. In the event of a conflict between these Terms and the applicable store terms, the store terms govern your relationship with that store, and these Terms govern your relationship with Zyvenxa.

11. Purchases and Pricing

Playing is free. Creating an account, joining a tournament, building fantasy teams, scoring matches and viewing leaderboards cost nothing, and always will under these Terms. There are no entry fees and no stakes of any kind (see Section 4).

Organiser plans. A person who creates a tournament may optionally upgrade it to a paid plan. A plan is bought per tournament, as a one-off purchase and not a subscription, and raises the number of participants who can enter fantasy contests in that tournament, alongside organiser features such as removing ads for that tournament's players (Section 12), a sponsor slot, analytics and data export. The tiers, their participant limits and their prices are shown in the App before you buy and on mygully11.com. We may change the tiers, limits, features or prices at any time; changes never affect a plan you have already bought for an existing tournament.

How you are charged. All purchases are processed by Apple through the App Store or by Google through Google Play, under your store account and subject to that store's billing terms. Prices are displayed in your store's local currency and include or exclude taxes according to that store's rules. We never receive your card, bank or UPI details. We will not charge you without your explicit confirmation in the store's own payment flow.

When your plan starts. Once the store confirms your purchase, we verify the receipt and apply the upgrade to your tournament. Verification is normally immediate; occasionally a purchase is reported as pending, in which case we continue to check and apply the upgrade as soon as the store confirms it. If a purchase has not been confirmed by the store within 48 hours, we treat it as unsuccessful — if you were nonetheless charged, contact us and we will resolve it with you.

Refunds. Refunds are handled by the store you bought from, under that store's refund policy, not by us — we cannot issue a refund for a store purchase directly. If Apple or Google refunds, reverses or voids a purchase, or a chargeback is raised, we may withdraw the corresponding plan and return the tournament to the free tier, including reducing its participant limit. Where you believe you have been charged in error, contact support@mygully11.com and we will help you take it up with the store.

Scope of a plan. A plan attaches to the tournament it was bought for. It is not transferable between tournaments, cannot be resold or assigned, has no cash value, and is not refundable by us. Purchases made in a store's sandbox or test environment grant no entitlement and may be revoked at any time.

Purchases by users under 18. An organiser plan is a real-money purchase like any other use of the Services, so the same rule in Section 2 applies: if you are under 18, buying one requires the involvement and consent of a parent or legal guardian, who is responsible for the purchase. Apple and Google provide parental controls — such as Ask to Buy and Family Sharing purchase approval — that a parent or guardian can use to require their consent before a purchase completes; we encourage a parent or guardian to enable these on any device a minor uses.

Season Pass and Custom plans. Where we agree a bundled or negotiated arrangement with you, that arrangement is set out separately in writing and prevails over this Section to the extent of any conflict.

12. Advertising

Ads pay for the free tier. Taking part in a tournament on the free tier means seeing ads. These are supplied by Google AdMob and consist of a banner in the tournament and match screens, and full-screen ads shown at natural breaks — at the end of an over, at the innings break, after a match has finished, and when you submit a fantasy team. Some full-screen ads at the innings and match breaks require a short view before they can be closed. How often ads appear is subject to limits we set, and the App does not show ads on the scoring screen or during sign-in, purchase, account-deletion or support flows.

Paid plans are ad-free. Where an organiser has bought a paid plan for a tournament (Section 11), no AdMob ads are shown to anyone taking part in that tournament.

How the ads are targeted. Every ad request the App makes is marked non-personalised. We do not build advertising profiles of our users, we do not sell your personal data to advertisers, and we do not allow anyone to track you across other apps and websites. We ask our ad network to serve only ads rated up to the equivalent of "PG", and we block gambling and real-money-gaming advertisers. We do not choose the individual ads shown to you, and while we apply these controls we cannot guarantee that every ad served will be to your taste or free of error. If you see an ad in the App that you believe is unlawful or inappropriate, tell us at support@mygully11.com and we will report it to the network.

Advertisers are not our partners. An ad appearing in the App is not an endorsement or recommendation by Zyvenxa. Any dealing you have with an advertiser — including anything you buy, download or sign up for after tapping an ad — is solely between you and that advertiser, on their terms, and we are not a party to it and not liable for it. No ad revenue is paid, pooled or credited to any participant, and watching or closing an ad has no effect on fantasy points, standings or anything else in a contest (see Section 4).

Ad consent. In the EEA, the UK and anywhere else the rules require it, the App asks for your consent to ads when it first starts, using Google's User Messaging Platform, and you can change that answer at any time from Profile → About → Ad Privacy Settings. Elsewhere no such form is shown. See the Privacy Policy.

Sponsor banners. Separately from AdMob, the App shows sponsor content supplied by the organiser of a tournament you are taking part in — typically a local business backing that tournament. On paid tiers the sponsor slot is controlled by the organiser and takes the place of the ad banner.

Responsibility for sponsor content. An organiser who uploads sponsor material warrants that they have the right to use it and that it is lawful, accurate and not misleading. We do not verify, endorse or take responsibility for sponsor content, and your dealings with a sponsor are solely between you and them. We may remove any sponsor content that breaches Section 8 or applicable advertising law.

Sponsor measurement. We count how often a sponsor banner is shown and tapped, and report those counts to the organiser in aggregate. Sponsors and organisers do not receive personal data about who saw or tapped a banner. See our Privacy Policy.

13. Intellectual Property

The App, the Site, and all content, software, code, designs, graphics, user interfaces, "look and feel", text, illustrations, marks, logos, and other material made available through the Services (other than your User Content) are owned by or licensed to Zyvenxa and are protected by copyright, trademark, trade-secret, and other intellectual-property laws. "MyGully11" and the MyGully11 logo are trademarks of Zyvenxa. Nothing in these Terms grants you any right to use any trademark, logo, or brand feature of Zyvenxa without our prior written consent. All rights not expressly granted are reserved.

14. Third-Party Services

The Services rely on, and may link to, third-party services, including those provided by Apple, Google (including Firebase, Google Play and the Google Play Developer API), Amazon Web Services, PingCAP (TiDB Cloud), RevenueCat, Microsoft (Clarity and Microsoft Teams), Slack, LinkedIn, Zoho (Zoho Desk), AppsFlyer, MessageCentral, and Google AdMob (the Google Mobile Ads SDK and Google's User Messaging Platform) (collectively, "Third-Party Services"). Zyvenxa does not control and is not responsible for the availability, content, accuracy, privacy practices, terms, or pricing of any Third-Party Service. Your use of a Third-Party Service is at your own risk and subject to that provider's terms.

15. Privacy

Our collection, use, storage, and protection of personal data are described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you confirm that you have read and understood the Privacy Policy.

16. Updates, Changes, and Availability

We may, in our sole discretion: release updates, patches, or new features; add, modify, suspend, or discontinue any feature or functionality; limit the availability of the Services in any region; or impose limits on or restrict access to parts or all of the Services. We will use reasonable efforts to give notice of material changes where required by law.

17. Beta and Pre-Release Features

From time to time we may make available beta, pilot, preview, or pre-release features ("Beta Features"). Beta Features are provided "as is", may be unstable, incomplete, or removed at any time, and may carry additional terms communicated at the time of access.

18. Termination

These Terms remain in effect for so long as you use the Services. You may terminate at any time by deleting your account (via Profile → Delete Account) and ceasing all use of the Services. We may suspend or terminate your access at any time, with or without notice, including if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful conduct, or are likely to cause harm to us or any other user. Provisions that by their nature should survive termination (including Sections 4, 7, 8, 13, 14, 19, 20, 21, 22, 23, 24, 25, and 26) shall survive.

19. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

Zyvenxa, its affiliates, licensors, and service providers disclaim all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and freedom from computer virus. Without limiting the foregoing, we make no warranty that the Services will meet your requirements; will be uninterrupted, timely, secure, or error-free; that information or results obtained through the Services (including scores, statistics, match analysis, fantasy and prediction points, Player of the Match awards, milestones, availability answers, leaderboards, auction results, season reports and certificates) will be accurate, complete, or reliable; that defects will be corrected; or that your User Content will not be lost or corrupted. You assume sole responsibility for any decisions you make based on the Services. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the exclusions apply to the maximum extent permitted by law.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. In no event will Zyvenxa, its affiliates, directors, officers, employees, agents, licensors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, lost data, loss of goodwill, business interruption, or personal injury, arising out of or relating to these Terms or your use of (or inability to use) the Services, even if advised of the possibility of such damages.
2. Zyvenxa's total aggregate liability arising out of or relating to these Terms or your use of the Services, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed INR 1,000 (one thousand Indian rupees) or its equivalent in your local currency.
3. The limitations and exclusions in this Section apply even if any remedy fails of its essential purpose.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

21. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Zyvenxa, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your access to or use of the Services; your User Content or your invitations to or sharing with other users; your violation of these Terms; or your violation of any applicable law or the rights of any third party.

22. Force Majeure

Zyvenxa will not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, pandemics or epidemics, labour conditions, power or internet outages, or failures of Apple, Google, Microsoft, AppsFlyer, MessageCentral, or other Third-Party Service providers.

23. Export Controls and Sanctions

You agree to comply with all applicable export, re-export, and sanctions laws and regulations of India, the United States, and other applicable jurisdictions, and you represent that you are not on any government list of restricted parties and are not located in or a national of any embargoed country.

24. Governing Law and Jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of India, without giving effect to any conflict-of-laws principles. Subject to Section 25, the courts at Ernakulam, Kerala, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services, and you irrevocably submit to the jurisdiction of such courts. Nothing in this Section limits any mandatory consumer-protection rights you may have in your country of residence.

25. Dispute Resolution

If a dispute arises between you and Zyvenxa, you agree to first try in good faith to resolve it by contacting us at support@mygully11.com with a written description of the dispute. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If it is not resolved within that period, either party may proceed to litigation in the courts identified in Section 24, or to such other forum as is required by applicable mandatory law.

26. Notices

We may provide notices to you through in-App messages, push notifications, by email (if you have provided one), or by posting a notice on the Site. Notices to Zyvenxa must be sent to support@mygully11.com and, where postal service is required, to: Zyvenxa Technologies Private Limited, Kerala, India 682308.

27. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent, and any attempted assignment without consent is void. Zyvenxa may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of assets.

28. Miscellaneous

• Entire Agreement. These Terms, together with the Privacy Policy and any additional feature-specific terms, constitute the entire agreement between you and Zyvenxa regarding the Services and supersede all prior agreements and proposals.
• Severability. If any provision is held invalid, illegal, or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
• No Waiver. Our failure to enforce any right or provision is not a waiver of it.
• No Agency. Nothing creates any agency, partnership, joint venture, or employment relationship between you and Zyvenxa.
• Headings. Section headings are for convenience only.
• Language. These Terms are drafted in English; any translation is for convenience only, and the English version prevails.
• Apple Third-Party Beneficiary. Apple Inc. and its subsidiaries are third-party beneficiaries of Section 10.1 and may enforce those terms against you.

29. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the App, by email, or by prominent notice on the Site before the changes take effect, and we will update the "Last updated" date above. The updated Terms become effective when posted, unless we specify a later effective date. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, you must stop using the Services.

30. Contact Us

For any questions, complaints, or notices concerning these Terms or the Services, please contact us:

• Email (all enquiries): support@mygully11.com
• Postal address: Zyvenxa Technologies Private Limited, Kerala, India 682308